Capital Remodeling, Inc.

Dear Sirs:

Great Job Capital Remodeling, Inc.!

The Capital Remodeling, Inc. salesman was very informative and helpful in the selection of our windows.  The Capital Remodeling, Inc. installers were prompt and efficient in their installation and the follow-up from them was very thoughtful and considerate.

The first thing that we noticed after Capital Remodeling, Inc. installed the windows was the noise level that was greatly reduced.  We live on a well-traveled street and sometimes the traffic is very annoying to us.

We no longer have to run the furnace constantly because our house stays warm after it is heated and thanks to Capital Remodeling, Inc. I know that we will save on our gas bill. The windows that Capital Remodeling, Inc. installed are truly energy efficient.

Often the sun reflects on our television screen when the sun is bright, making it difficult to see.  The windows that Capital Remodeling, Inc. installed seem to have a shade that makes it possible to view the television without a glare from the sun.

Thanks again Capital Remodeling, Inc. for a terrific job!  We are well pleased and would highly recommend Capital Remodeling, Inc.!

Sincerely,

Patsy

Glen Burnie, MD

Capital Remodeling, Inc.

To whom it may concern:

            Per my agreement with Capital Remodeling, Inc. to provide a letter of satisfaction after installation of windows in my home, I send the following comments.

            I received two reminders of the scheduled work from Capital Remodeling, Inc. employees via voice mail far enough in advance for any needed adjustments of the appointment (there were non).  During my initial phone contact with Capital Remodeling Inc., the staff member who spoke with me did a through job of responding to my concerns and questions.  The Capital Remodeling Inc. sales representative was very thorough in his presentation, was very patient with my myriad questions and comments, and was quite knowledgeable of the company’s products.

            The work crew that Capital Remodeling, Inc. sent out on January 29, 2004, arrived within the confirmed time slot of 8:00 – 10:00 a.m…  The Capital Remodeling Inc. workers were very polite: took the time to spread drop cloths on all the areas of carpeting on which they walked and worked; focused on the work project that they were hired to do, and completed the job within 45 minutes to an hour.  The Capital Remodeling Inc. crew chief made sure that I received the warranty and documentation for the windows, provided and a reminder that the caulking would not be dry for at least 24 hours.

            I am quite satisfied with the quality of the work and the windows themselves that we received from Capital Remodeling, Inc.  After, as far as I can tell, the quality of construction of Capital Remodeling, Inc. products exceeds that of several other companies that I contacted who offered similar windows.

            I will be keeping your company in mind if I ever had a need for additional windows.

Sincerely,

Karen

Berwyn Heights, MD

Capital Remodeling, Inc.

Gas prices and Energy Costs are going up, up and up. Capital Remodeling, Inc. has high quality replacement windows that have numerous new features that save homeowners up to 55% off their home energy bills and drastically increase their future value of their homes.

While over the past year energy costs for area homeowners to heat or cool their homes has gone up as much as 60% in certain areas, Capital Remodeling Inc. newly designed energy efficient custom made vinyl windows that can actually reduce these high energy costs immediately. Most window company double pane glass window units carry argon gas that aids in energy conservation, however most units allow this argon gas over the years. Capital Remodeling Inc. now has their double paned glass systems sealed with a revolutionary patented metal-free seal system that has been tested to retain over 98% of the argon gas even after a 20 year period.

Windows by Capital Remodeling, which can be found at Capital Remodeling Inc. Press Release also contains a new Ultrashield Climaguard SPF glass feature that blocks out 99.9% of the sun’s UV Rays. At this time this is the only replacement window glass that has received the approval of the Skin Cancer Foundation. Natural UV rays cause all hardwood flooring, rugs, carpets, cabinetry, drapes, blinds, personal belongings, home decorations, etc… to all fade overtime thereby decreasing the value of a home. Most window manufacturers push LowE glass and it does block some of the rays. However, just like being outside with sunscreen SPF 7 someone can still get tan overtime, LowE glass alone will only slightly slow the fading process. Capital Remodeling’s Climaguard SPF actually provides you with 99.9% of UV protection which overtime will prevent a home’s flooring, furnishings, and decorations from fading thereby saving homeowners upwards of tens of thousands of dollars on replacement costs of these household items.

Capital Remodeling states they have thousands of satisfied customers accross the East Coast and also provide homeowners with easy payment options. They get letters from homeowners everyday thanking them for saving them money on their energy bills, decreasing the outside noise, making their home more beautiful as well increasing their home’s looks and value.

For more information about Capital Remodeling, Inc. reducing energy bills and increasing a home’s value, they can reached by phone at 1-800-939-0728.

Capital Remodeling, Inc.

We recognize that our customers time is valuable, and that there is no excuse for unprofessional conduct. Unfortunately, the industry is infamous for such conduct. However, we believe that consumers should expect and demand more.

Capital Remodeling, Inc. http://greatviewwindows.com/about.htm

Where Oh Where Has Good Service Gone, Where Oh Where Can it Be?

Author The Service Coach

When was the last time you experienced outstanding, world-class customer service? When was the last time you had a totally satisfying experience as a customer? When was the last time your expectations were not only met, but surpassed?

Well, if you are like me it has been awhile. Actually a long while. Most service encounters I have (from all companies) barely meet my expectations; much less leave me feeling completely satisfied.

Are my expectations or standards to high? Is a sincere smile, a considerate attitude, a genuine caring spirit, or a demonstrated commitment to me, the customer, too much to ask for?

As Tom Levitt said in The Marketing Imagination, “Customers do not buy products or services so much as they buy expectations.” If this is true, then why do most companies fail to understand my expectations? If they don’t understand them, then how can they possibly exceed them?

It starts with belief!

A company can not truly comprehend its customer’s expectations unless they are committed to the belief that the customer is their “boss” and they possess a sincere customer-focused vision. As Sam Walton said, “There is only one boss. The customer! And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”

What do companies believe in? What is their primary focus? Is their focus on increasing stockholder value, on maximizing revenue and profit, on growth, on bureaucracy, or on the customer? Unfortunately, it appears most companies are focused on everything but the customer.

“Your beliefs determine your attitude. Your attitude dictate your actions.” This saying most of us have heard before, but do we fully understand how this can apply to the customer care that companies exhibit? When a company believes that the customer is the heart and soul of their business, it can then create a customer-focused culture within its organization. This will enable them to instill a true spirit of service attitude among all employees. When you combine a spirit of service attitude with a genuine appreciation for the customer, the service which is rendered is nothing short of spectacular.

The company that believes and practices a “customer-first” philosophy will constantly try to exceed a customer’s expectations during each encounter. A funny thing happens when this occurs. A satisfied customer is created. The more satisfied a customer is, the greater chance the company will retain the customer. The longer a customer is retained, the more loyal he becomes to the business. The more loyal he is, the more money he spends.

The cycle continues from customer service to customer satisfaction to customer retention to customer loyalty.

It all starts and stops with customer service, which is born from a company’s core beliefs.

Posted by Capital Remodeling, Inc.