Capital Remodeling, Inc.

Gas prices and Energy Costs are going up, up and up. Capital Remodeling, Inc. has high quality replacement windows that have numerous new features that save homeowners up to 55% off their home energy bills and drastically increase their future value of their homes.

While over the past year energy costs for area homeowners to heat or cool their homes has gone up as much as 60% in certain areas, Capital Remodeling Inc. newly designed energy efficient custom made vinyl windows that can actually reduce these high energy costs immediately. Most window company double pane glass window units carry argon gas that aids in energy conservation, however most units allow this argon gas over the years. Capital Remodeling Inc. now has their double paned glass systems sealed with a revolutionary patented metal-free seal system that has been tested to retain over 98% of the argon gas even after a 20 year period.

Windows by Capital Remodeling, which can be found at Capital Remodeling Inc. Press Release also contains a new Ultrashield Climaguard SPF glass feature that blocks out 99.9% of the sun’s UV Rays. At this time this is the only replacement window glass that has received the approval of the Skin Cancer Foundation. Natural UV rays cause all hardwood flooring, rugs, carpets, cabinetry, drapes, blinds, personal belongings, home decorations, etc… to all fade overtime thereby decreasing the value of a home. Most window manufacturers push LowE glass and it does block some of the rays. However, just like being outside with sunscreen SPF 7 someone can still get tan overtime, LowE glass alone will only slightly slow the fading process. Capital Remodeling’s Climaguard SPF actually provides you with 99.9% of UV protection which overtime will prevent a home’s flooring, furnishings, and decorations from fading thereby saving homeowners upwards of tens of thousands of dollars on replacement costs of these household items.

Capital Remodeling states they have thousands of satisfied customers accross the East Coast and also provide homeowners with easy payment options. They get letters from homeowners everyday thanking them for saving them money on their energy bills, decreasing the outside noise, making their home more beautiful as well increasing their home’s looks and value.

For more information about Capital Remodeling, Inc. reducing energy bills and increasing a home’s value, they can reached by phone at 1-800-939-0728.

Capital Remodeling, Inc.

We recognize that our customers time is valuable, and that there is no excuse for unprofessional conduct. Unfortunately, the industry is infamous for such conduct. However, we believe that consumers should expect and demand more.

Capital Remodeling, Inc. http://greatviewwindows.com/about.htm

Where Oh Where Has Good Service Gone, Where Oh Where Can it Be?

Author The Service Coach

When was the last time you experienced outstanding, world-class customer service? When was the last time you had a totally satisfying experience as a customer? When was the last time your expectations were not only met, but surpassed?

Well, if you are like me it has been awhile. Actually a long while. Most service encounters I have (from all companies) barely meet my expectations; much less leave me feeling completely satisfied.

Are my expectations or standards to high? Is a sincere smile, a considerate attitude, a genuine caring spirit, or a demonstrated commitment to me, the customer, too much to ask for?

As Tom Levitt said in The Marketing Imagination, “Customers do not buy products or services so much as they buy expectations.” If this is true, then why do most companies fail to understand my expectations? If they don’t understand them, then how can they possibly exceed them?

It starts with belief!

A company can not truly comprehend its customer’s expectations unless they are committed to the belief that the customer is their “boss” and they possess a sincere customer-focused vision. As Sam Walton said, “There is only one boss. The customer! And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”

What do companies believe in? What is their primary focus? Is their focus on increasing stockholder value, on maximizing revenue and profit, on growth, on bureaucracy, or on the customer? Unfortunately, it appears most companies are focused on everything but the customer.

“Your beliefs determine your attitude. Your attitude dictate your actions.” This saying most of us have heard before, but do we fully understand how this can apply to the customer care that companies exhibit? When a company believes that the customer is the heart and soul of their business, it can then create a customer-focused culture within its organization. This will enable them to instill a true spirit of service attitude among all employees. When you combine a spirit of service attitude with a genuine appreciation for the customer, the service which is rendered is nothing short of spectacular.

The company that believes and practices a “customer-first” philosophy will constantly try to exceed a customer’s expectations during each encounter. A funny thing happens when this occurs. A satisfied customer is created. The more satisfied a customer is, the greater chance the company will retain the customer. The longer a customer is retained, the more loyal he becomes to the business. The more loyal he is, the more money he spends.

The cycle continues from customer service to customer satisfaction to customer retention to customer loyalty.

It all starts and stops with customer service, which is born from a company’s core beliefs.

Posted by Capital Remodeling, Inc.

Better Customer Service

Author: GregRoworth

Better Customer Serviceis Not Optional

Providing better customer service is an obvious competitive strategy that creates the platform to achieve success in your market. For that reason, is is almost unbelievable that customer service is so poor from so many businesses. Most business owners I talk to want to provide better customer service. However, their attempts to develop customer service policies and behaviours throughout their business are often frustrated. In this article, we highlight why providing better customer service is not optional if you want to achieve business success and some ways to achieve better customer service, by approaching the topic somewhat differently than you might anticipate.

Provide Better Customer Service by Identifying Unmet Needs

One reason many businesses fail at providing better customer service is that they try to compete head-to-head with their competitors. They take them on at their own game. This strategy is difficult to make work, because of competitor reactions. Both you and your competitor either get stronger at customer service, or someone tries to take a shortcut and ends up undermining the reputation of everyone in the industry. A better approach is to try to identify unmet needs within your market that no competitor is paying attention to. This is a strategy that can propel your success to market domination like no other.

One company that used this strategy and grew from a neighborhood outlet to a world-wide phenomenon was Domino’s Pizza. In a commodity market such as pizza restaurants, where they were getting killed, Tom Monaghan identified a need that no one was paying much attention to - home delivery. At the time, home deliveries were seen as a way to top up the down times when the eat-in restaurant was a bit quiet. As a result, home deliveries were given low priority and often the customer received their pizza order after a long wait, by which time it arrived cold and unappetising.

Guarantee Better Customer Service to Achieve Market Domination

Monaghan saw a way he could provide better customer service by targeting this unmet need. He came up with a strategy to deliver to this market “fresh, hot pizza in 30 minutes, or it was free.” He saw a need and used a powerful guarantee of better customer service to gain a foothold in this market. His strategy was so successful, that the market for pizza grew phenomenally, as he created a whole new market of pizza lovers who preferred home delivery who would not eat at a pizza restaurant. He not only changed his business’s fate from a struggling also ran to a hugely successful multi-national operation, all on the strength of a uniquely audacious guarantee that no one else had the courage to copy.

Achieve Better Customer Service by Selling Them More

One of the disappointing aspects of customer service in many businesses, particularly obvious in retail stores, emanates from the lack of sales skill of most retail sales people. Many business owners and sales people seem to think that selling is the antipathy of providing service. People don’t want high pressure, you say. Absolutely correct. But neither do they want insipid sales people who cannot offer quality service because they can’t think proactively about what customers may need and are too weak to offer additional opportunities to buy when they have a willing customer giving them their attention. This poor service comes at a high cost to both the customer and the business owner, as well as the salesperson if they earn any type of remuneration based on performance.

Better customer service can be achieved by being aware of what else your customer might need if they buy a particular item, and ensuring that your sales people ask if they would like it. McDonald’s made this an art form with the question, “Would you like fries with that?” You need to think about what products or services, or combinations of products and services, go naturally together. Offering these extra items is not high pressure sales tactics. It is better customer service to help someone who needs your product to identify what they want and how they can get them. If you don’t offer these things to your customer you are negligent and uncaring. As long as you offer them without pressure and allow your customer to decide, you are providing better customer service.

Provide Better Customer Service by Building Intimate Relationships

Intimacy is about knowing more about another person than the norm. When you build intimate relationships with your customers, you are get to know them in a way that you can anticipate their needs and provide better customer service. When you are aware of what your customers want and find a way for them to get it, you are not being pushy, as long as you relate to your customer in a way that honors and respects them. These days there are many tools you can use to increase your ability to communicate with customers and get to know their needs and wants. You don’t enhance your ability to provide better customer service by being back-footed and waiting for customers to ask first. Your service levels increase greatly when you let your valued customers know how they can get their special favorites first, or how they can jump the queue to get the newest item that may take their fancy, before it is made known widely to the general public.

Be creative and find ways to develop intimacy with your customers.

Providing better customer service is not difficult if you use your imagination and creativity. Don’t go head-to-head with your competitors and try to out do them where can compete directly against you. Come up with innovative ways to provide better customer service by looking for unmet needs, or selling your customers more, or by getting to know them better. It’s not that hard and the results can be phenomenal.

Create Culture For Customer’s Special Needs by Capital Remodeling, Inc.

By Larry Galler

Some businesses have created a customer service culture; it seems that others really don’t care. Those who work at creating a customer service culture have less difficulty attracting and retaining their customers. It seems obvious that those who design products and services should keep the needs of their prospects at the forefront.

Some go to great lengths to make their products more customer-friendly. As an example auto makers Nissan and Ford have their designers mimic physically challenged drivers by having them wear “weight belts” that add inches to waistlines so they can incorporate the needs of heavy people in their cars. Designers also wear “aging suits” that inhibit physical mobility to make those designers more sensitive to the difficulties older people have when entering and exiting cars. They use that experience when designing doors, seats, and controls. They even wear “foggy” eyeglasses to better enable people with sight problems to drive with a greater degree of safety.

Has your business created a customer service culture? Does it design products and services to meet the needs of people who, for one reason or another, find it difficult to go into the marketplace? It would be worth the time to audit all aspects of your business to insure it is meeting the needs of all your customers and prospects.

A customer service culture means that you inspect your public areas to see if they can be negotiated by a mom pushing a stroller or a person in a wheelchair. Read your forms and signage to see whether the “fine print” is too fine for someone with poor eyesight. If your advertising is aimed to special groups (teens, seniors, ethnic populations, people whose native language isn’t English) make sure word usage, syntax, and abbreviations are relevant and appropriate. My mother is 94 years old and under five feet tall. She has difficulty reaching products in stores and shops at a grocery store where the staff is on the alert to be sensitive to their customers and can help them make purchases easily.

Emphasize the design aspects of customer service and you will really serve your customers.

Posted by Capital Remodeling, Inc.