Capital Remodeling, Inc.

To whom it may concern:

            Per my agreement with Capital Remodeling, Inc. to provide a letter of satisfaction after installation of windows in my home, I send the following comments.

            I received two reminders of the scheduled work from Capital Remodeling, Inc. employees via voice mail far enough in advance for any needed adjustments of the appointment (there were non).  During my initial phone contact with Capital Remodeling Inc., the staff member who spoke with me did a through job of responding to my concerns and questions.  The Capital Remodeling Inc. sales representative was very thorough in his presentation, was very patient with my myriad questions and comments, and was quite knowledgeable of the company’s products.

            The work crew that Capital Remodeling, Inc. sent out on January 29, 2004, arrived within the confirmed time slot of 8:00 – 10:00 a.m…  The Capital Remodeling Inc. workers were very polite: took the time to spread drop cloths on all the areas of carpeting on which they walked and worked; focused on the work project that they were hired to do, and completed the job within 45 minutes to an hour.  The Capital Remodeling Inc. crew chief made sure that I received the warranty and documentation for the windows, provided and a reminder that the caulking would not be dry for at least 24 hours.

            I am quite satisfied with the quality of the work and the windows themselves that we received from Capital Remodeling, Inc.  After, as far as I can tell, the quality of construction of Capital Remodeling, Inc. products exceeds that of several other companies that I contacted who offered similar windows.

            I will be keeping your company in mind if I ever had a need for additional windows.

Sincerely,

Karen

Berwyn Heights, MD